Case Study

Trading Infrastructure Service Provider Boosts Customer Experience And Support Efficiency

Trading Infrastructure Service Provider Boosts Customer Experience And Support Efficiency

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WWW.CORVIL.COM © 2 0 1 9 C O R V I L LT D . Corvil is a registered trademark of Corvil Ltd. TRADING INFRASTRUCTURE SERVICE PROVIDER BOOSTS CUSTOMER EXPERIENCE AND SUPPORT EFFICIENCY CSS-190325 SUCCESS STORY 2,500+ ACTIVE DATA AND TRADING CONNECTIONS 35%+ TRAFFIC VOLUME INCREASES DUE TO CUSTOMER GROWTH TRADING INFRASTRUCTURE SERVICE PROVIDER PROVIDES HIGH-PERFORMANCE CONNECTIVITY AND DISTRIBUTED TRADING PLATFORM HOSTING CHALLENGE Providing Superior Support Experience for Growing Customer Base With a growing number of customers, the firm’s continued success depended on reliable connectivity service delivery, particularly during on-boarding when support call volumes are at their highest. Rapid access to client-specific packet captures during those support calls was critical since

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