Towson University Streamlines Its Case Management Process With Advocate
Towson University Streamlines Its Case Management Process With Advocate
2 PagesT owson University Streamlines Its Case Management Process With Advocate AD V OCATE SUC CES S S T OR Y “Advocate has given us the ability to transfer information from Title IX to Student Conduct and vice versa. That open communication line is very nice.” SOLUTION | The Office of Student Conduct implemented Advocate in 2010 with the goal of improving its case management process. The new workflow helped the staff conduct case management more effectively, from the initial submission of the case through generating letters, booking meetings, and managing sanctions and appeals. The office also partnered with Symplicity to set up and customize the Title IX module. With over 200 cases coming in per year, staff members leveraged Advocate to capture all details of case management – from c
