The Challenge After amalgamating with a nearby local government, Townsville City Council identified the need for a single, integrated enterprise system across all of Council and its commercial business units, including Townsville Water. “We previously had a number of best of breed systems, but accessing the expertise to integrate and manage those different applications was becoming problematic. The benefits of a single vendor relationship came out in our information architecture review,” said Director of Townsville Water Keith Parsons. “Our asset management processes were manual and tedious. The data we had for works and defects wasn’t aligned with the asset data we had in a different system. Our engineers were spending so much time generating and manipulating the data into us

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