Formed in July 1997, MidCoast Water delivers water and sewerage services to 40,000 homes and businesses in 27 towns across the mid north coast of New South Wales. With an asset portfolio of $923 million, the council maintains a network of over 2,300 kilometres of pipes, operates 28 facilities for the treatment of water and sewerage, and harvests approximately 11 billion litres of water per year. Since implementing TechnologyOne’s enterprise solution, OneWater, MidCoast Water has changed its behaviour from reactive to more informed and proactive, improved its compliance with procurement plans, reduced risk and increased governance. Customer service has also been transformed: manual processes have been replaced with automation, service levels are more easily met and self-se

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