CASE STUDY ARB ® UTILITY MANAGEMENT SYSTEMS ™ TOWN OF PELHAM CLIENT ONTARIO, CANADA LOCATION The Town of Pelham is located between Lake Erie and Lake Ontario and is situated in the heart of Ontario’s Niagara Region. Leading up to the summer of 2010, the Town of Pelham faced issues that are familiar to many water utilities across Canada. Specifically, issues related to water billing and customer service were mounting; and at the heart of the

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