WHITE PAPER Toward a World of Frictionless Change: Using IT Automation T o Deliver Constantly Modern Software2 White paper — T oward a World of Frictionless Change: Using IT Automation T o Deliver Constantly Modern Software Contents 3 Change is the new normal 4 Future-proofing with abstraction and automation 6 IT is still too artisanal 6 Applying abstraction and automation to IT 8 Becoming more like a software company 10 Not all automation tools are alike 11 Constantly modern3 White paper — T oward a World of Frictionless Change: Using IT Automation T o Deliver Constantly Modern Software Is it possible to prepare for events you can’t predict? Counterintuitive as it may sound, the answer is yes. And that should be welcome news for enterprise IT leaders, who are so often on the receivin

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