RR to Elevate CX & Financial Outcomes March 2024 Omer Minkara Vice President & Principal Analyst Contact Center & Customer Experience Management LinkedIn, Twitter 2 This report explores the financial and operational benefits Best-in-Class companies achieve when adopting the right technologies to deliver frictionless customer experiences. It illustrates the strategies successful businesses have in place to transform their CX programs and adapt to evolving customer expectations, leading to greater CX outcomes, lower costs, and higher employee effectiveness. The Need for Frictionless CX in Today’s Business Environment Modern consumers expect more from businesses than ever before. Effic

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