Background Total SEO is a specialist agency focused on helping its clients achieve greater online visibility and website traffic. The business was conceived and established by Simon and Michelle Chapple in 2005 and they remain the joint owner managers of the company. Total SEO operates in a highly competitive, fast paced industry that demands high levels of technical knowledge combined with excellent client management expertise. When Henchards was first introduced to Simon and Michelle they had already been successful in growing the business and acquiring new clients. They recognised that they would benefit from additional support to help develop the company for its next phase of growth. How it has worked Henchards began working with Total SEO in mid-2015. The team was young, ent

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