The Marlowe Theatre replaced its outdated, disjointed phone system with RingCentral’s unified communications and contact centre solution. The switch enabled seamless communication, integration with existing tools, and personalized caller experiences. Features like intelligent call menus, callback options, and Chrome click-to-dial boosted agent efficiency. The transition was smooth, supported by RingCentral’s services team. The system now supports remote work, reduces mobile costs, and improves customer service quality—key for a nonprofit serving 352,000+ patrons annually and contributing £41M to the local economy.

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