Original Cottages upgraded to RingCentral to overcome outages and inefficiencies from a legacy phone system. With over 40 offices and 5,500 properties, they needed a cloud solution to route calls efficiently, support remote work, and improve service. RingCentral enabled real-time call routing, analytics, and seamless home setup during COVID lockdowns. Staff stayed connected through messaging and video, while the company maintained operations and broke sales records. The transition improved flexibility, reliability, and customer service—proving critical during a time of high demand and business continuity challenges.

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