WHITEPAPER Top Challenges with Process Automation in Financial Services2 Top Challenges with Process Automation in Financial Services INTRODUCTION The financial services industry is no stranger to challenges. Many think of the demands that compliance and legal regulations place on financial institutions as the most imposing issue, but there are actually other obstacles that people encounter more frequently. These issues fall into three categories: business, technology, and human factor challenges. BUSINESS CHALLENGES Business challenges occur when processes are not well defined and there are no established workflows dictating how things happen in your organization. These challenges may be as simple as a breakdown in moving a loan or policy application for approval or as complex

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