www.eginnovations.com/customers Company Gains Total Visibility into Citrix Environment to Manage Performance and User Experience with eG Innovations The Online Performance Challenge The company’ online order system was frustrating energy customers. Online ordering and payment processing was slow, and buyers often abandoned the site before completing a purchase. The company’s challenge was to identify the true root cause of these end user performance problems and resolve them. And since all end user sessions are administered by an environment of over 100 physical and virtualized Citrix servers, the servers themselves were assumed to be the culprit. The company’s IT staff knew better, but lacked a sophisticated performance management solution that provided sufficient insight into

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