SAP Support Services boosts customer satisfaction and increase ROI Client A US based pharmaceutical company and one of the largest in the world with operations in more than 140 countries. Business Driver Outsourced application support services to meet the growing demands of managing a mission critical enterprise software instance. Solution Highlights Results Provided quick turnaround of problems Lowered application support costs Met aggressive service level commitments Increased return on software investment Boosted user satisfaction levels Freed client to focus on core business needs Industry: Life Sciences Country: United States Technology Environment SAP R/3 ECC Oracle CASE STUDY Marlabs solution included the below measures Instituted robust processes for providing support b

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