Allstate Boosts Customer Satisfaction with Mobile Payments New technologies are disrupting industries by driving more efficient ways for businesses and customers to interact. Industry leaders, such as Allstate Insurance Company, are harnessing this disruption by adopting innovative tools that help meet their customers’ changing expectations. Allstate spotted an opportunity to speed claim disbursements by switching from paper to mobile payments. The company adopted Digital Disbursements from Bank of America Merrill Lynch (BofAML), which enables Allstate’s customers to quickly receive funds via text message or email. The results? Higher customer- satisfaction scores and greater security. TAKING A NEW APPROACH Allstate started shifting away from checks in 2013, seeking greater efficiencies a

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