WHITE PAPER Top 2020 Retail Trends How Covid-19 Forced an Unprecedented Acceleration in the Retail Economy TOP 2020 RETAIL TRENDS: HOW COVID-19 FORCED AN UNPRECEDENTED ACCELERATION IN THE RETAIL ECONOMY 2 ©2020 Mastercard. Proprietary and Confidential Covid-19 has changed retail. But the changes mostly reflect the speed of impact rather than an unprecedented overhaul. In early 2020, before covid-19 had upended retailers worldwide, we released a report called, “The Best Vision is Insight.” It outlined our predictions for the top retail trends of 2020. The title came from American publishing entrepreneur Malcolm Forbes, who had a penchant for baking his pithy sayings into “fortunate” cookies—using the name of Forbes magazine’s competitor Fortune was taboo. Now, the immediacy of the t

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