To satisfy its own and its corporate customers’ requirements, Specsavers required a business continuity plan
To satisfy its own and its corporate customers’ requirements, Specsavers required a business continuity plan
2 PagesProtecting business operations for continued excellence & expertise Specsavers Case Study Specsavers had experienced a number of external incidents which threatened its ability to carry out business at its contact centres in recent years. Its retail contact centre in Nottingham suffered power failure as a result of construction workers, who were laying the city’ s new tramline, cutting through cables. A severe winter snow drift had also caused a denial of access issue. For a company which prides itself on excellent customer service, not being contactable by customers or store directors was unacceptable. Challenge Kevin Bennett, Specsavers Business Continuity Manager, said: “We have a very good reputation when it comes to customer service and this is something we desperat
