Case Study >>> Cutting waste and removing bottlenecks in a head office process Specsavers the Challenge Client Overview Specsavers is one of the most recognised names on the high street, with more than 1,390 stores across The Channel Islands, UK, Ireland, The Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand. In the UK the group supplies eyewear to one-in-every-three people who need it. The company has expanded its service to hearing and is the largest dispenser of digital hearing aids in the UK from over 400 of its stores. “Lean techniques can be seen as a manufacturing tool and we had some reservations about what we could achieve. However 12 months on, the results have been fantastic and we look forward to further improvements.” In a typical year, Specsavers

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