CASE STUDY To change the culture of their hospital, Children’s of Alabama relied on Real-time feedback. Learn how NRC Health’s Real-time feedback solution affected a significant cultural shift by quadrupling patient response rates in just one year. nrchealth.comTo change the culture of their hospital, Children’s of Alabama relied on Real-time feedback. CASE STUDY Opportunity As the only stand-alone children’s hospital in the state, Children’s of Alabama (Children’s) has a unique responsibility to its community. Earning the trust of parents and families is of paramount concern for the organization’s leadership. For much of the last twenty years, efforts in this direction centered on achieving outstanding clinical quality. Executives encouraged a strong focus on clinical outcom

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