Using Real-time feedback and transparency for radical hospital transformation CASE STUDY nrchealth.com CASE STUDYTHE CHALLENGES PCH faced the typical challenges that organizations in healthcare struggle with today, including: ? The need to increase patient experience scores to have a place in the competitive market ? The need to evolve to become a signifi cant player in value- based programs and reimbursement models with payors ? Physician burnout and frustration over population sample sizes (n-sizes) ? Signifi cant time lag in the data gathered from the time of patient discharge or encounter (i.e., for patients seen in the fi rst week of a month, feedback results may not be received with actionable data until eight to 10 weeks after the patient’s experience) A different s

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