Real-time Customer Feedback Lavastorm Analytics Engine Helps CSL Win Customer Advocates COMMUNICATIONS SERVICE PROVIDER – NET PROMOTER SCORE MIGRATION ©2014 Lavastorm Analytics. All rights reserved. ABOUT THE CUSTOMER Established in 1983, CSL was Hong Kong’s first mobile network operator. Today the company provides comprehensive mobile and broadband services to both local and international customers through its 1O1O, one2free, a

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