petdesk.com | 1-844-PET-APPT | info@petdesk.com 72.3 Saved Hours per Month 803 PetDesk Appointment Confirmations per Month 216 PetDesk Appointment Requests Per Month Clinic Overview In 2014, East Padden Animal Hospital in Vancouver, WA, was a smaller practice that saw 7,607 appointments per year. In 2018, they saw 19,352 appointments, an increase of 154% over 4 years. Normally, a practice experiencing that growth will experience significant growing pains as they add capacity to their facility, hire brand new staff members at every level, and engage with their clients on a larger scale. The Problem: Huge volume of phone calls threaten client experience at a fast growing practice Dr. Tracy Thompson, East Padden’s owner, was committed to pet health and her clients’ experience.

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