v.e.1022 CASE STUDY Retail BankCASE STUDY • INDUSTRY Banking • LOCATION United Kingdom • SOLUTION Enterprise appointment solution An ACF customer in the financial sector since 2017, has always valued their customers and have invested greatly in ensuring they always continue to deliver the unsurpassed customer services with a focus on profitable customer transactions and began transformation since 2014 in management specialising required segments and modernization in their integrated tool as well as aimed to exploit niche markets and maintain customer satisfaction. This client has invested greatly in making sure their online presents meet their customers’ needs by giving them online banking to manage their bank accounts where currently there are around 2 million different customers

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