Case Study
TigerText increases efficiency by 8.25% using Gainsight CoPilot to save 3.3 hours per CSM per week
Tell me if this sounds familiar to you: each week you start off by collecting data from your product, from your CSMs, from Salesforce or any other sources you track. If your company is anything like TigerText, that might take you an hour or more. Then comes the fun part. Once you have the data, you spend the next seven or eight hours formatting it into useful scorecards and computing summary metrics. Depending on how you measure and analyze d