PEC Safety processes renewals for its annual subscriptions on the last day of each month. If that sounds standard, or basic, or even boring, you’re probably not on the subscriptions team at PEC Safety. To them, that seemingly trivial factoid used to be a source of hair-pulling levels of stress. To understand why, you need to understand how the company had been handling renewals before implementing Gainsight, and you need to understand more ab

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