TIER 1 QUAD-PLAY OPERATOR SOLVES A KIOSK SHUTDOWN WITH CSG’S QUICK RESPONSE A PC REPLACEMENT PUZZLE It happens to every company—a simple error occurs despite the procedural safeguards the company has in place, and it produces devastating consequences. Not every company, however, has a partner prepared to help them correct and minimize the costs from that error. When a Tier 1 quad-play operator accidentally initiated a kiosk outage that threatened to escalate into a massive customer experience pain point, CSG rallied to help them avert it in a matter of days. CSG provides kiosks that the operator’s customers use for self-service in the operator’s store locations. The kiosks use a software platform owned by CSG, and the operator maintains all other software on the units, inclu

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