Kerv helped a leading county council implement AI-powered bots by replacing their inflexible, data-dark IVR system with a flexible, open architecture using Genesys Cloud. Their expertise enabled seamless integration of AI and third-party automation solutions, improving self-service call flows and enhancing customer experience. Kerv’s support empowered the council’s contact centre to automate interactions efficiently, increase operational agility, and gain better data insights, transforming telephony services and enabling more effective communication with thousands of unified communications users.

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