Thought Leadership How to Power - Up Your Guest Engagement and Supercharge Loyalty Hoteliers know an engaged guest is a repeat guest and often the mos
Thought Leadership How to Power - Up Your Guest Engagement and Supercharge Loyalty Hoteliers know an engaged guest is a repeat guest and often the mos
3 PagesThought Leadership How to Power-Up Your Guest Engagement and Supercharge Loyalty A Successful Guest Engagement Strategy Begins with The Property’s Business Objectives, Then Leverages Technology to Create A Personalized Guest Journey Hoteliers know an engaged guest is a repeat guest and often the most persuasive sales person a property has. Understanding how to effectively engage with guests is essential for a hotel’s success, but what is the best way to do this? An effective guest engagement strategy is based on total property commitment, and the initial step to establish a successful program is planning. First, a property must decide on the level of guest engagement it wants to achieve. Email is the standard method of guest engagement today, however there are many other too
