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QBP

QBP

Interactive Intelligence
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Case Study Summary Customer: Quality Bicycle Products Headquarters: Bloomington, MN Industry: Wholesale/Distribution/Supplier Product Replaced: ? Customer Interaction Center ™ (CIC) 3.0 Number of Users: ? Agents: 58 ? Business Users: 650 Challenge: Improve virtualization capabilities to save on rack space and upgrade disaster recovery systems, as well as better integrate with key business solutions from SAP and Micro

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Related Solution Sets

Bicycle Industry
Contact Centers

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