C A SE STUD Y : + How Kantata Evolved from Gifting to Gratitude “With Thnks, we’ve been able to make gratitude a part of our client’s journey through their entire lifecycle.” - Michelle Della Rocco Program Manager, Client Engagement Kantata’s purpose-built technology enables predictable outcomes, limitless scale, and the workforce of the future. Industry: Computer Software Joined Thnks: November 2020 Company Size: 501-1,000 Website: www.kantata.com Solution: Customer Engagement The Client Success team at Kantata was no stranger to corporate gifting. They used a variety of programs and processes over the years to send special items to their customers, but few really hit the mark. In 2020, they had settled into a quarterly routine of selecting five customers per

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