This success story describes how a fast-growing, Inc. 5000 HR SaaS company recognized as a Gartner industry leader needed to rapidly scale customer support ahead of busy season after its recruiting partner failed to deliver qualified candidates on time. The company required eight service-first open enrollment specialists within two weeks, with strong communication skills, the ability to learn new software quickly, and the technical aptitude to navigate multiple systems while covering extended support hours from 9:00 AM to 9:00 PM EST. Adapture customized the job profile, sourced and screened for culture fit and customer-first mindset, and identified, interviewed, and onboarded all eight hires within the deadline. The engagement expanded over time, with Adapture placing more than 40 consult

Join for free to read