The Background. The Challenges. The Solution. This leading Canadian auto parts retailer, a subsidiary of a U.S.-based multinational company, provides the distribution, merchandising and remanufacturing of automotive parts and replacement accessories for cars, trucks and heavy vehicles. With numerous stores across the country, this retailer supports various business groups from commercial to industrial parts and manufacturing. This retailer had multiple voice and data vendors with legacy communications systems that were inflexible, ineffective and expensive to maintain. In addition, the systems were managed by a limited number of corporate IT personnel with an even smaller IT budget, so IT maintenance of the stores was outsourced. The client’s goals were to reduce networ

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