ThirdLove When it Comes to a CX Solution, It’s All About the Right Fit The Challenge Direct-to-consumer bra and underwear brand ThirdLove disrupted incumbent retailers with a new way to shop for bras with half cup sizing, data driven recommendations and a consultative approach to customer service. As the brand continued its rapid growth, ThirdLove needed a CX solution designed to track the entire customer journey and optimize Fit Stylist (agents) and customer experiences. The Results • Developed an all-in-one customer service solution that manages customer interactions and purchases to help Fit Stylists stay informed and deliver consultative support at scale, resulting in a consistent CSAT of 96%. • Delivered true omnichannel support, in which customers and Fit Stylists communi

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