The Customer The Yeovil Hospital NHS Foundation Trust is responsible for running Yeovil Hospital and caring for approximately 185,000 people across Somerset and Dorset. In recent years they’ve made a concerted effort to modernise the hospital in order to continually deliver a first-rate patient experience, including: • Opening a Boots Pharmacy so patients can collect prescriptions onsite • Providing a dementia-friendly space for patients to relax • Launching a new online and SMS appointment management system • Building a new multi-storey carpark to cater to a growing patient-base Part of this modernisation included participating in the SmartCare programme, a pioneering NHS scheme to update and digitise patient record systems – with InterSystem’s TrakCare as the chosen electro

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