1 The Customer The project undertaken by Jayex was to deploy patient check-in and calling solutions into Imperial Hospital Healthcare Trust. Imperial have Outpatient activity figures of over 1.5 million patients per year who attend multi- disciplinary clinics across 6 sites. The project was completed within 8 weeks and involved setting up a steering group, project plans, monitoring calls and escalation processes which helped all staff work towards an agreed go live date. The Challenge The main challenges of the project were to deliver to a very tight timeline in engagement with key stakeholders from the Trust whilst maintaining a robust project methodology. The Jayex project delivery and Trust teams worked collaboratively to achieve and exceed expectations. 2 The Trust s

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