CUSTOMER STORY Industry: Education Location: College Park, Maryland Size: 41,000 students with 14,000 faculty and staff The University of Maryland transforms IT service delivery with Now Intelligence Reduction in incident volumes Reduction in incorrectly routed incidents Reduction in incident resolution times 75% 25% The University of Maryland relies on state-of-the-art technology to fulfill its mission as a leader in education, research, entrepreneurship, and innovation As one of America’s preeminent public research universities, the University of Maryland is dedicated to the fearless pursuit of ideas. At the leading edge of education, entrepreneurship, and innovation, it depends on state-of-the-art technology to support faculty, staff, and students as they work to adva

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