At a Glance: Situation: • Legacy phone system was expensive to run and maintain • Lack of resilience • Collaboration and scalability were required for future growth Solution: • MiVoice Business • MiCollab • Mitel Teleworker • Mitel Marwatch Results: • Highly scalable, resilient unified communications solution • Reduced costs • Greater functionality and scalability • Enhanced collaboration, resulting in more productivity and improved customer service Summary The University of Liverpool is in the top 1% of the world’s universities. They had an ageing legacy Siemens ISDX telephony system that was becoming expensive to run and maintain. They needed a highly scalable, resilient new solution that could connect into the existing Siemens system to enable a phased migration to the M

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