CUSTOMER SUCCESS Shifting data management needs LJMU had been backing up to tape using Veritas NetBackup for years, but the volume of data had increased to over 150 terabytes and the infrastructure for backup hadn’t been updated. Backup times began to exceed the backup window. “Our recovery time objectives weren’t being met,” says Mark Smith, Senior Operations Officer on the IT team. Users were becoming concerned. “When the back-ups started running into the day, our user community began to witness first signs of an increase in application response times,” Mark explains. “Performance was an issue. We knew the Veritas NetBackup software was good, but that the tape-based infrastructure no longer fit the purpose. We needed to completely refresh.” The IT team talked with other universit

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