Mimecast Helps Youi Deliver Outstanding Customer Service Mimecast’s email security helps innovative general insurer, Youi, to put secure, reliable and compliant email communications at the heart of an enhanced customer experience www.mimecast.com | ©2020 Mimecast | All Rights Reserved | UEM-CS 284-001 1 Case Study Background Youi is a fast-growing general insurance business serving the Australian and New Zealand markets. It is based on the Sunshine Coast and employs around 1700 people. Since launching in Australia in 2008, the firm has quickly secured a 5% market share in the Motor and Home insurance arena thanks to its commitment to product and service innovation, which in turn supports a customer satisfaction rate of 85%. Situation In early 2014, Youi had ambitious plans in

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