CASE STUDY CUSTOMER INFORMATION The PMO process was implemented for one of the leading IT Services provider. CHALLENGES/BUSINESS NEEDS In the current business scenario new projects are constantly being undertaken as organization seek new ways to, improve processes, increase productivity, and build their bottom line. Managing these diverse projects along with their human resources, technology, and communication channels is a difficult endeavor for which the risk of failure is often high. With the same set of concerns our client required a centralized management structure to manage and deliver projects adhering to company’s strategy and vision. SOLUTION An effective solution was to establish a centralized management structure for projects known as Project Management Office

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