CASE STUDY CUSTOMER INFORMATION Our customer is a Europe based expert collections partner for Online Travel Agents (OTAs). For many years our customer has been the trusted and valued collections partner for several large online hotel booking companies. Company ’s entire procedural infrastructure is based on the collection of overdue commissions invoices. They have collected outstanding bills from hotels in more than 100 countries worldwide. All their dunning letters are readily available in 35 languages and, they can rely upon the support of a strong network of local collection agents which are all connected to their Salesforce based collections platform. CHALLENGES/BUSINESS NEEDS The largest travel agents (HRS, Booking.com etc.) are dealing on average with over 500.000 hote

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