v The Path to Success About PSE&G New Jersey Public Service Enterprise Group Inc. (PSE&G) is a diversified energy company headquartered in Newark, N.J, and is New Jersey’s largest provider of electric and natural gas service—serving 2.3 million electric customers and 1.8 million gas customers. PSE&G operates a customer contact center in New Jersey, where approximately 280 agents are employed, supplemented by an outsourced contractor with about 80 agents. The center fields about 3.1 million agent handled calls annually, from both business and residential customers. As a utility company, the PSE&G contact center provides a 24-hour emergency service alongside its regular business hours. www.nice.com Customer Profile: Energy and Utilities Website: www.PSEG.com Location: Newark,

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