icf.com ©Copyright 2016 ICF Case Study The Lean Volte Approach The Lean Volte approach was developed in response to government agencies’ need for a replicable method to achieve effective, user-centered solutions to complex problems. The Volte process enables teams to go beyond delivering products that merely function and get launched on time and allows agencies to produce services and products—in a sustainable and scalable way—that solve material problems and get used by their intended audiences. Advantages include increased speed, cost- effective use of time and expertise, and high-quality outcomes. Characteristics ICF’s Lean Volte is an accelerated design practice that marries client needs and user needs at every step. Through carefully choreographed working sessions with in-pe

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