The Last Thing Contact Center Agents Need Is Another Place To Look
The Last Thing Contact Center Agents Need Is Another Place To Look
3 Pages1 DH7346 CASE DETAILS: Customer: DB Breweries | Established 1929 | Makers of New Zealand’s best- known beer and cider brands Situation: New SAP CRM system | Integrate Avaya call control functions Goal: A single integrated agent desktop Solution: Virsae Contact Center (VCC) SAP Connector Result: Contact center maintains internal measure of overall call quality at 95-plus per cent (based on attributes including speed to answer ,
