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Case Study

Prevention Is Better Than Cure

Prevention Is Better Than Cure

Virsae
Pages 4 Pages

1 DH7345 CASE DETAILS: Customer: US-based health information services company | T wo contact centers | 400 contact center agents | 2,000-plus employees Situation: Shrinking technical support teams | ITIL-aligned service management tool would introduce broad-based proactive application monitoring and incident management to the company’s network performance management Goal: Prevent small problems becoming big ones Solution: Virsae

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Related Solution Sets

Unified Communications
Contact Centers

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