The ICT department improves its internal business processes by making enhancements to its current ServiceNow configurations.
The ICT department improves its internal business processes by making enhancements to its current ServiceNow configurations.
2 Pagesw w w . e n a b l e p s . c o m The ICT department improves its internal business processes by making enhancements to its current ServiceNow configurations. Treasury Wine Estates (TWE) is one of the world’s largest wine companies, listed on the Australian Securities Exchange. Everything they do is dedicated to realizing their vision of becoming the world’s most celebrated wine company. As a vertically integrated business, TWE is focused on three principle activities: grape growing and sourcing, wine making and brand-led marketing. The Key Drivers for ServiceNow 's ITSM Implementation Before the implementation of the enhancements for TWE, they identified a lack of governance around the ServiceNow environment. Initially TWE implemented solutions but did not follow best practice with m
