ServiceNow has modernized its legal operations through the implementation of Legal Service Delivery and the General Counsel Dashboard, both built on its platform. These solutions have streamlined workflows, automated manual processes, and improved efficiency by providing real-time visibility into legal activities. The introduction of self-service capabilities, such as AI virtual agents, has deflected 10% of legal work and reduced outside counsel spend by 15%. This digital transformation has significantly enhanced the legal team's ability to focus on high-priority tasks, ultimately improving the overall experience for both employees and the legal department.

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