Ricoh chose ServiceNow as the core engine and integrated IT management suite for IT process automation and governance
Ricoh chose ServiceNow as the core engine and integrated IT management suite for IT process automation and governance
2 Pagesw w w . e n a b l e p s . c o m Ricoh chose ServiceNow as the core engine and integrated IT management suite for IT process automation and governance Ricoh is one of the worlds's leading suppliers of office automation equipment, including copiers, facsimiles machines, data processing systems, and related supplies. Ricoh is also renowned for its state-of-art electronic devices and photographic equipment Key Drivers for ITSM/ITOM Service Catalog & Order Guide Implementation Ricoh AP was looking for a centralized IT Service Management solution to facilitate its IT operations. Before the implementation of ITSM, there was no transparent workload distribution across various support team. Feedback from internal audit that, a formal change management process needs to be in place for better govern
