convergeone.com CONVERGEONE CLOUD EXPERIENCE (C1CX) PRIVATE CLOUD Customer Case Solution: Lending Institution Customer Issues A national lending institution that helps subprime car buyers obtain auto financing was seeking ways to better maintain its systems. The company had recently consolidated to a single location, with an IT team of around only five people to support 500 users. The IT team lacked unified communications (UC) and contact center enterprise expertise and, while it had offloaded much of the heavy lifting, the team was overwhelmed by having to maintain the call systems, call recording, and workforce management solutions. The company wanted to keep its skill sets in-house, but its lack of internal UC and contact center expertise and the demands associated with continua

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