The EBB Surge Solution: Managing the Coming Customer Support Wave Resilience may have been the business buzzword word for 2020, but “Unpredictable” is quickly becoming the one for 2021. The rise in new COVID-19 variants, ongoing stimulus programs, and global socio-political unrest has made rapid adaptability a key competitive edge. Recently, The federal Emergency Broadband Benefit (EBB) Program was launched, giving eligible American a benefit of up to $50 per month, or up to $75 per month on Tribal lands, on home or wireless internet service. The total stimulus is predicted to inject $3.2 billion into the economy. Indeed, the surge of customer support requests generated by the EBB can quickly overwhelm your business and your ability to maintain your standards of custo

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