The Challenge The Solution The Result The Company Creating an HR Portal Reduction of queue tickets Improved response time MuleSoft Global Integration Post Production 24/7 Support V-Soft Labs CASE STUDY Faster resolutions Supplying MuleSoft integration and support resulted in a 99% adherence to defined SLAs, 70% reduction of tickets in queue, 80% reduction in response time, and 75% reduction in resolution time. The customer is a leading manufacturer of infant formula both domestically and globally. Their headquarters is in Chicago, Illinois and they have 7,500 employees globally and in 2017 reported net sales of $3.7 billion. V-Soft Labs completed a multi-system integration and rolled it out to production on time, followed by one week of Hypercare Support. V-Soft Labs also set up a

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